Frequently Asked Questions
FAQ Section Name
Select the product that you wish to order and add it into your cart. Confirm the order and make payment via PayNow.
No, you can’t. Your order is non-refundable and unexchangeable once your order is confirmed.
You can check your order status in your account page.
First 270g - $1.99
Per subsequent 150g - $1.00
1kg or above – Free delivery
Delivery time will be 2 -5 working days for SingPost.
Your books will be delivered via SingPost. Please remember to check for your items in your letterbox.
Should this occur, please e-mail us at email@example.com . Remember to include your Order ID in the e-mail.
Kindly e-mail to firstname.lastname@example.org or call us via 65090248 for further assistance. NOTE: We will not accept request for cancellation nor refund if the product(s) sent is as per your order.
We do not accept product return or exchange unless said product is wrong/damaged item was delivered. Please note that you need to notify us within 5 working days from the receipt of your order if your item(s) are found to be wrong/damaged.
All exchanges will be processed only at our office, 8 Ubi Road 2, #06-10, Zervex, S408538.
We do not accept exchange or refund request upon successful payment of your order for all products including e-products and events. Please check that your order is accurate before placing the order.
If you receive an incomplete order, please contact us and we will make arrangements for a re-delivery.
You can press on the “Reset here” on the login page and reset the password.
Kindly login using your email address used to register your account.
You can change your information in your account page.
We're sorry, but we do not ship to international destinations. Customers outside of Singapore who wish to purchase our products may contact us directly.
Please remember to indicate your Order ID or email address in the reference field. It will help us with your payment confirmation.